Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorised Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.
One of the first lessons I learnt about third-party repairs happened a decade ago when I dropped and smashed my iPhone 3GS’ LCD and the touchscreen digitiser to smithereens. The ensuing experience putting my faith in a third-party repair shop instead of the certified Genius Bar technicians at an Apple store is one that shaped my approach to repairs ever since. To cut a long story short, the iPhone came back worse with more damages than it went in with following the ‘repairs’; issues with the front-facing camera and speaker, unresponsive touchscreen and Home button to name but a few. The lack of robust training know-how and the use of low-quality parts were unquestionably apparent in this repair saga.